Tour Information

• Tours are in high demand, whilst we can sometimes accommodate last minute bookings, we recommend booking in advance.

• You can also book over the phone on 0449999868 during business hours.

• It is important that you enter your correct contact details as we may have to reschedule due to weather conditions.

• Children are aged 5-15.

• Minimum age is 3 for Summer Tours and 5 for whale watching to ensure safety of your child.

• It is an outdoor adventure so wear suitable clothing.

• Sunscreen, sunglasses, spray jacket and clothing that can get a little wet are recommended. It is always cooler on the water.

• Wear flat soled shoes with good grip. You will be climbing in and out of a boat.

• Your safety comes first, tours are weather dependent. We may have to change the schedule at short notice.

• If we cancel or relocate tours due to weather or factors beyond our control you have the option of rescheduling or a full refund of any payment. We do not compensate for your travel costs.

• Please arrive at least 15 minutes prior to your trip. No refund will be issued if you are late and miss the boat!

• Terrigal Ocean Tours reserves the right to use any photograph/video taken on its tours for its website, social media or other marketing material without the expressed written permission of those included within the photograph/video. Guests who do not wish to have their image recorded should advise the boat crew during the tour.

• We do not provide a whale sighting guarantee. Companies who do generally charge double our rate. We prefer to provide a more affordable tour price for everyone.

• CANCELLATIONS 

• 50% refund for cancellations within 24 hours prior to a tour.

• 75% refund for cancellations made within 3 days prior to a  tour.

• 100% refund for cancellations made more than 3 days prior to a tour.

• If we cancel a tour due to unsuitable weather we will give you the choice of a refund or reschedule to another date.
   

Accessibility

• We welcome and support individuals and groups that have any form of disability.

• We use a small tender to board the main vessel and good balance and resonable agility is required to move between the two.

• The vessels will be moving with wave action as Avoca is an ocean port.

• There are steps to access the vessel, similar to climbing a small step ladder.

• Hardys Bay tours have better jetty access but still require the ability to climb stairs.

• Unfortunately none of the jetties and wharfs that we can use have wheelchair boarding facilities.

• There are wheelchair accessible lookouts for land based whale watching at Avoca.

• Wheel chair accessible toilet facilities are available at the Avoca location.